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| - First note: This place is definitely profiting big time from the recent gluten-free dining influx. I believe this is the only consistent quality that has allowed this place to be so apparently popular, since every other aspect of this dining establishment was less than sub-par. Not impressed, to say the least.
My boyfriend's sister elected to have her birthday dinner here after a few prior visits where she absolutely praised their AYCE gluten-free menu. The trek from Mississauga was overlooked since she has a strong gluten sensitivity and their accommodating menu was quite impressive (in her opinion).
Upon entry, the place was PACKED. Full house on a Wednesday. This is a pretty small place to begin with, but it was packed to the brim. Our party made a reservation for 10, and once seated realized there were only seats for 7 people. So much for a reservation. Took an unreasonable amount of time to even be acknowledged by a server, and even more time to get those seats, everyone's dishware, menus and even the WATER (we're talking at least 25 mins in total).
Once someone actually came around to taking our order, server etiquette was not enforced, with a blunt "What do you want", and providing sparse answers when inquiring about the size portions - "I will give what I think will serve this amount of people".....thanks? Pretty awful too when you come to realize this packed restaurant was being serviced by 2 people total. Great.
Menu was pretty extensive and the value for the AYCE was pretty good actually. Options of a-la-carte, AYCE gluten-free and regular AYCE. Optimal if you're eating with a group, since most dishes were clearly meant to be shared. The positives end there, unfortunately. It took an eternity for them to clear dishes as well, but I guess that only speaks for their lack of staff.
I'm not sure what the deal was with their ventilation, but it was quite hot in there until a few parties left towards the end of our visit. We actually had to excuse ourselves for fresh air a couple of times since it became quite unbearable. Every time the front door opened we looked forward to the refreshing cool air from outside.
Overall, would I return/recommend this place? Absolutely not. Distance aside, even if I was in the area I wouldn't give my business to an establishment with such disregard towards proper hospitality standards. I don't think I've dined anywhere that took so incredibly long to be acknowledged, and so inappropriately at that. I don't even think it's worth tolerating their behaviour even if you have a gluten sensitivity.
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