I had an appointment, and they called me back as soon as I arrived. The girl who did my nails did an excellent job and was patient with me when I changed my mind about colors. There was a woman next to me who was being rude and difficult, and the technician doing her nails was polite and professional. This place was very clean. And most importantly, my gel manicure looks fabulous and is holding up nicely. If I didn't live out of town, this would be my regular manicure spot!