I made an appointment and arrived early like usual. I went to the check in desk and wasn't acknowledged so I just sat on the benches provided. After 20 mins of still no acknowledgement I got one of the employees attention and told them that I would like to cancel my membership. I explained why and in less than 10 secs.....I was no longer a member. They even said back to me my appointment time. I don't understand how or why they think this is good or even mediocre customer service. Learned my lesson and will no longer give my hard earned money plus tips to this establishment.