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  • My friends and I came here a few weeks ago after one of them had read an article touting BRGR 9 as a great, new, up-and-coming burger joint in Cleveland. We stopped early on a weekend night, and the restaurant was fairly empty. However, the hostess was nowhere to be found. We waited at the front for five minutes or so before she finally appeared. She was unfriendly and did not smile, and bitterly walked us to a table outside. This table was very wobbly, even tipping when she set the menu down. I asked her if we could sit at a different table, or (since these were small, light tables) if we could switch this one out for another. She rolled her eyes at me, and then silently switched out our table for another. It turned out that the hostess was our waitress too, and after another long stretch of waiting she took our orders, again quite brusquely and never smiling. After another inexplicably long wait, we received our burgers. I order the Fire, which was the best out of our three orders, probably because of the bacon jelly gave it a bit more flavor, but was not at all spicy and was average at best. My friends ordered the Cali and the Maui, which both sounded good on the menu, but were totally bland, despite having a lot of toppings. My friend ordered a side of sweet potato tater tots, and unfortunately, she recognized them as the frozen, whole sale store kind. My biggest complaint about the food here is the fact that all three of us ordered our burgers medium rare, and they all were overcooked! There was barely any pink in any of them, and they were probably medium well. I mean, come on, this is a burger restaurant! You would at the very least expect them to cook your meat to the right temperature! I definitely won't be coming back here! I would rather spend a lot less on a fast food hamburger than waste my time and money here on mediocre food and rude, slow service! In my opinion, BRGR 9 has to improve a whole lot if it wants to be the next up-and-coming burger restaurant in downtown Cleveland!
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