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| - I had been looking forward to staying at The Bellagio Hotel for over 10 years, I once thought it out of reach. I still hold it in high regard and think it is one of the best hotels on the Strip. But after having stayed there for a weekend, the romance has worn off, it's just another hotel, and I doubt I will ever stay here again.
I wanted a transformative experience, impeccable service, and memorable experiences that confirmed what I had always believed The Bellagio to represent.
But alas, I came away with more than a couple of sub-par experiences.
Throughout our entire stay, this hotel was super busy. At any hour. The minute we got out of our elevator, there were hoards of people, of course it was worse at night. If you want a little space wandering your hotel, this is not the place to stay.
I had two nights booked, separately so I called ahead to make sure the reservations could be combined and we wouldn't need to change rooms. But we showed up and still had to have the reservations combined into one stay. And even that didn't stick. The next day we were locked out of our room mid-day because the keys for the first reservation stopped working. A 10 minute wait and security let us into our room. A call to the front desk brought a promise of new keys, delivered within 30 minutes. An hour later, no keys. Another call and the front desk said, "you'd better come down to get them". Worse, the front desk clerk giggled at me when I told her I'd had to wait an hour for naught. No apology. Not a big deal, right? Keys can be a problem, no? I agree, it's how it was handled.
Our room was nice, but not spectacular. The room we paid for could have been on any floor between 9 and 28. We were on floor 11. That was disappointing. The front desk clerk should have listened when I told him I had wanted to stay here for many many years, he could have provided us the best possible experience, but no, he didn't. The room was well done, nothing out of place (apart from a bag of mini bar snacks left opened). The bathroom was the best part, large with a nice-sized glass shower. I was also disappointed that our view of the fountains could only be taken in when we huddled by the window; I'd wanted to sit in bed and watch the show!
We spent some time by the pool. It was early November and not that warm, but we weren't the only ones there. Service was non-existent! Others were served but no staff ever came to ask for our order.
We faced the Fountains (Fountain Deluxe Room) and one terribly surprising aspect of our room was noise! Between midnight and 4 AM both nights during our stay, noise from the club in the hotel woke me up. Thump thump thump for a few hours. Another surprise was noise in the hallway. Both nights there were very loud groups of people hanging out in the hallway for more than a few minutes. I probably should have called the front desk. It was just surprising for a hotel of this quality that there was so much noise coming from outside (the nightclub was directly below our room) and inside (the hallway).
Our housekeeper was the same person over three days. She was very kind and gracious. We sought her out when we left to thank her for her service.
Perhaps when one day money becomes no object, I will return to The Bellagio. But for the immediate future, there are many nice hotels along the Strip that will provide just as comfortable accommodations for a much fairer price. I'd really hoped, spending such a considerable sum, that we would have been treated as special, valued guests, but we weren't, we were just a couple of other guests in a huge hotel on a busy weekend.
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