Gave Xinji a try this evening. Be warned if you have a restaurant.com coupon they DO NOT accept them. The manager gives this excuse of having "no knowledge" of ever submitting or having anything to do with restaurant.com. I just find it baffling how a business can just be put randomly on a website like that without any of the management knowing? Don't you have to approve this before it being submitted and have a legal agreement of some sort?
So I would assume that the manager could have at least given us the $15 discount as the bill was $51 as a good faith to surprised customers. It was frustrating. Instead he legitimately didn't seem to even remotely care. As a newer business I think that as a manager you should be in some way accomodating or even apologize and offer some sort of discount in a way to show that you mean well and also would enjoy a returned visit and satisfied customers.
The food itself was decent. The spicy pork dumplings were the highlight. The actual ramen bowls were good but it wasn't the best I've had. I think there are better places in Cleveland that offer similar menus with better quality.
All in all I'm giving this place 2 stars because like I said the food wasn't awful. I enjoyed my sake and dumplings but I couldn't get the taste out of my mouth of the experience I had with service.
So I won't be going back either.
Good luck Xinji.