I've been holding back from writing a bad review on this place for one reason only: the owner, Heidi. She is such a nice and reasonable woman. Having said that, I had the most ridiculous experience at this salon last week. After reading their fabulous reviews on yelp, I booked a first thing in the morning appointment for my two pooches. I made it very clear what I wanted and also brought pictures. Without going into too much embarrassing detail, my dogs looked terrible when I picked them up. Absolutely nothing like what I had asked for. In fact, the absolute opposite. My poodle got the most generic cut ever and even worse, my morkie-poo's fur looked like she had run thru a fan and barely made it out alive (see included pic of what I asked for and what I got...and take note that both pics are of the same dog).
They each had a different groomer. Heidi, the owner, was very kind about it and even looked embarrassed so she didn't charge me for any of the "services" without me even asking. The thing that really bugged me the most is that when I got home I realized neither of their nails were trimmed and their ears weren't cleaned either. What the what?? Needless to say, I won't be back here but I'm really hoping that it was a really "off" day for this salon and wish Heidi all the best since I know she recently took over ownership of this salon.