I've been to Primp & Blow (North Scottsdale) probably over a dozen times now and am standing firm at about a 3.5 star rating. I love getting a blow out and they are right next to my house and so convenient. My hair always looks great after wich is all I can ask for. If it weren't for occasional attitudes I've gotten here and there I'd probably be giving a 5 star review.
I had an issue 2 times ago where I had a deal chicken I had bought just 2 days before (and clearly not used yet) but since she wasn't finding it on her end (even with my voucher and clearly no appointments since I had bought it). The front desk girl was very rude and insisted she hold a credit card to charge if they didn't 'find' my deal chicken on their end with the only answer for me who had paid for the deal chicken being to check my Credit Card statement and if they charged me then call & take it up with Deal Chicken. Sorry, but in my opinion that's something they should have been doing as I clearly had paid for the deal chicken and never used it. So that's where I dock them some stars is the customer service area.
Last time I went I got a complimentary blow out with a new stylist in training so you absolutely can't beat that. 5 star on that experience!
It's honestly a different experience every time I go, but I will continue to keep going as the end result is great hair (and sometimes great makeup) which is what I am going for!