I took my elderly father here while I was visiting. His hair was matted and there isn't much of it. Leslie was respectful and patient, even though I think they probably don't get a ton of customers with walkers and catheter bags. She did a great job getting rid of the mats and making him look neat, and gave him the full service with shampoo and scalp massage and hot towel. He now refers to going to "my stylist," and insisted that I put the information on the fridge so he can go back to her next time he needs a cut.