I am edited my previous review and here is a follow up:
The owner of this company contacted me, came to my home (!), addressed each concern personally, and got things done. I'm genuinely impressed with this man's willingness to step up and make things right. My pool needed attention, and repair.
He brought the pool company with him, formulated a solution and got it done.
So, on occasion there are miscommunications, crossed lines, etc., those things are inevitable. The owner of this company upon learning of an issue with a customer, came out personally to address it and resolve it; THAT says everything about him and his business.
Thank you.