I'm revising my previous review. The spa has made several attempts to rectify the situation as well as apologize, and in all fairness I can't leave a one star review. There could have been better communication, but the overall ambience, cleanliness and customer service deserves more than one star.
Old review:I really hate to give a one star, but I feel I have no choice. I went in for my first facial in months. Left it up to the aesthetician as to what I should get as they are the experts. I had a couple of milia that needed to be addressed as well as looking at an anti-aging facial. No steam which I love especially here in Arizona. In fact, I don't think I have ever had a facial that did not use steam to soften the face. Usually after a good facial my skin would feel more polished and taut. Nope. The small white dots are still there, but I am out over $90 with tip.
Huge disappointment; huge waste of time and money. I am not going to say the name of the girl who worked on me, but I will never go back and could never recommend it. Yes, it's clean etc, but I expect a real facial when I pay for one.
I really wonder about all these other top reviews.