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| - My wife had asked me for a specific watch for Christmas. I have an open line of credit at Kays, so I tried buying it online. The watch was $225.00. I did not have my full acct number, just the last four numbers. I called here, the woman on the phone (Cheryl) told me she would order it. I had wanted to order it online, she countered back and told me this would be easier. Okay, not a big deal, but a tad annoying as she was completely ignoring what I was wanting to do. So, she ordered it and that was that. So, I went to pick it up when she called. Did I want the extended coverage? No, it was about $100 and the watch was on sale for $225. Too much I figured. So, she rang the watch up... $390.No, no, no. It was on sale for $225! Well, I looked up the link my wife had sent, now it said "no price available, out of stock". So, she dug further into the computer and found it had been on sale for 25% off. She told me they automatically apply the extended coverage as well and that brought it to $390. All of this would have been avoided had I just bought online.
Folks, be careful with these people. I thought maybe an error occured. But, it was more than an error, she lost my trust with that entire series of events. I have been going to Kay for years, think I will opt out. Careful of extra charges being added on.
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