I loved this Sportsmans Warehouse and came here religiously. In the past I have had minor customer service issues that I have been able to overlook, but I had an issue with a return today that really left a bad taste in my mouth. The customer service staff is not solution oriented and really didn't do anything to rectify the situation. I came home and read some other yelp and Google reviews and there are quite a few people who have had issues with the customer service in the past. I am hoping this is not a new pattern for them as most of their staff is very professional. I will be speaking with the store manager and hopefully I will be able to raise the number of stars and continue to shop there.
Update: I spoke with Steve the store manager who was very professional and took the time to explain the policy properly to me. Although the outcome was not in my favor I am raiding the score on this review simply based on the professional manner the store manager handled my call.