Panera was a regular spot for meetings and lunches with friends when I lived in Chicago. It was always busy but very well maintained. Very bright and inviting.
This location is just as busy, especially during lunch. My issue is cleanliness. Tables are always dirty. Dirty dish bin kept overflowing. Fountain area cluttered and not consistently wiped down. Looks dingy and dark. Servers are hit or miss- polite or dismissive.
Better coordination needed to keep tables clean.
Sometimes my food comes out and an menu item has run out. However, I am a fan of their salads and soups.
Hope management looks to improve quality of space and customer care.