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| - Not a bad experience but not the best.
Pros of the UA operation here at PIT: not too busy, not too many flights, and agents are therefore able to help you without being stressed out over anything else
Cons: most flights are to UA domestic hubs (although at least these are mostly major airports like ORD, IAD, IAH, EWR, and SFO), which means that you'll have to connect at these hubs to get most anywhere in the country or anywhere international
All in all, this is United, with all the surliness and anti-customer attitude that it entails these days. Among the three major U.S. airlines (US, AA, DL) it's an endless race to the bottom.
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