We ordered the nachos which were awesome. They are in my opinion HOW nachos are supposed to be. Ample cheese, salsa, cheese on almost every chip, and a dollop of sour cream.
I ordered a burger medium rare. On the second bite I confirmed that 75% of the burger was raw and not cooked. I would easily classify it as rare, the absolute minimum that you can serve ground beef at with a sear on the exterior. I told the waitress that it was under-cooked and she took it back to the kitchen. Either the manager or the expediter came out and discussed it. She said it was perfectly medium rare, I disagreed. The subtle difference between medium rare and rare is up for debate... I did not like the fact that she said I was off on the ordering of it but she took it back. The burger that was returned was WELL-done. That irked me a little since all I wanted was a little pink in the middle, not beef jerky. And the original order was no onions...this had them. No big deal.
The napkin roll had a dried piece of something in it...pretty sure it was a jalapeno. Did it kill me? No..but that coupled with the under-cooked burger, over done fries and onions on the replacement sucked.
To her credit she removed the burger from the bill. This saved my opinion of this place and will give it another try. And also because the nachos were a 9/10 in my humble opinion.
Wait staff is attentive and quick to rectify any issues. The bartender makes solid drinks and listens to requests like "easy on the sweet and sour".
I also see efficiency from the hostess to ordering to fixing the order to refills to getting the check.