This property management company just doesn't work well with others. I emailed asking two very specific questions about an available property they have advertised. I got a canned response back that in no way answered my question. So I responded and said that my questions couldn't be answered by viewing the property, and asked again if they could please provide an answer to my specific questions (Does the property in question belong to an HOA and how many parking spaces are included with the property) and I again got the exact same canned response from a different girl employed by Henderson Properties. So two different girls there got my questions, and neither one actually read them. They both simply copy and pasted their canned instructions on how to obtain a key to view the property.?.
It would've been more helpful, efficient and a better use of everyone's time if the first girl had simply read my question and given the appropriate answer.
Based on this alone, I don't think renting through them would work out well for me as I actually expect them to be able to read and respond to emails in a professional way. Their method of handling my question is like that of a teenager speaking to a friend from school, not a business professional dealing with a potential customer.
Good job Henderson Properties- two of your "Leasing Consultants" (Terrah and Amanda) managed to run off a well qualified, long term renter with excellent verifiable references.