I just had my wedding here last week. I live in Canada so it was done by email. The emailing back and forth was ok, I think a few important details were left out until last minute like the time I needed to be there and that you needed to make an appointment to view your photos right after the wedding.
One thing I wasn't told until I literally stepped off the isle with my husband is that they want the tip for the limo and photographer right then and there. They hand you envelopes that require a mandatory tip of $50 & $90. I only brought enough cash to pay and tip the people I knew about in advance so I said I would pay with credit card when I go for the photo viewing. I also got an email reminding me about the tips the next morning. I had an appointment the next morning to view the photos, the limo scheduled to pick me up never came. They actually admitted that they forgot to schedule that limo. I got a taxi and when I arrived to view the photos, I didn't know what I was getting into. I had to go through 700 photos and select the ones to print and wait for them to be printed. I couldn't wait a couple hours for that because I had plans, my dad had to pick them up for me. He didn't know about the tip and they wouldn't give him the photos until he paid them the tips.
I just got home and checked out the photos and video. The photos are ok, the photographers were really nice. The video however is HORRIBLE. It's burry, has a weird glow, there is dust and dirt on the lens and the audio is terrible. I'm glad I hired an outside videographer, hopefully his work is better (however he couldn't film the ceremony so that's lost).
They could have definitely been more clear about what is expected and I wish I had some better video/photo memories at the end of it all. They also made sure to hand me a promo card to give to others for $50 of their wedding - right after our vows.