I've gone to Florence a couple times and I love the fact that she gives a quality cut and uses razor sharp scissors which means I don't have split ends even if I go 6 months (which is amazing since I have chemically treated hair). If it weren't for the fact that she cut off 2 inches instead of only the 1 inch I asked for I would have given this place 5 stars instead. The extra inch meant I lost 2 months of growth! A real downer when you're trying to grow your hair out.