I bought my TL from Acura NS back in 2008. I used the Costco New Car Buying program for this car. So no pricing issues. No buying issues. Anyways, I've been bring my TL in for service ever since I brought the car.
My service advisor is Ray Courtney. He's the best. He cares for you and helps me out in so many ways. The other day I brought my car in for the big one. The 90,000 mile service. I knew it and he knew how much it cost. So we talked and he found out I put new tires on it from Discount Tire. Ray decided to take off the rotate and balance tires from the work order. He saved me $40. He told me to take it back to Discount Tire and they will do this for free. I did this and yep no cost to me. This is what I call great customer service. He's watching out for me and not trying to price gouge me.
I also got a free loaner car for the day.
As long as I have my TL, I will always go to Acura NS and Ray Courtney. Yes dealership maintenance is always expensive but it you are like me and takes your car in to make sure it's running smooth then I totally recommend Acura North Scottsdale and of course use Ray.
As you can see, I'm very happy with their service.