I am not sure where the low reviews come from, but I have always had solid service, tasty food and everything anyone could want from a restaurant experience. Sure there can be a wait during their promos (like Endless Shrimp) but, think, when there are lines out the door even for early dinner almost every time I've been there and waitstaff moving back and forth to quickly serve their tables, you can bet that the food and service there is first rate. Sure it is a "corporate-like" chain restaurant, but some people like that and the expectations of having a great experience there each and every time makes Red Lobster a popular place with a good business model. I have never had a problem. Not. Ever.