The only reason I'm giving this place 3 stars is because of the polite counter staff. I'm from MA, and actually grew up in the town where the first Dunkin Donuts opened. I set the bar very high when it comes to expectations. I don't expect perfection but I expect it to be decent- it's the same blend.
I got an iced coffee, which can be a challenge even in a good Dunkies. Most brew the coffee and keep the stuff to be iced at room temp or refrigerated. Occasionally you'll run across one that doesn't do that. The result is hot coffee poured over a ton of ice. Makes for weak and tepid coffee. Also, the ones who do it well melt the sugar on the bottom before adding the ice so that the sugar gets mixed and doesn't just sit on the bottom. There is no gray area- iced coffee is pass/fail. This one failed. Watery, sugar on bottom, and the ice melted in about 5 min. I hate that.
I had tried to play it safe and get a Coolatta but the machine was down. The server apologized though, was polite and friendly.
When I mentioned how nice it was to see franchises popping up in AZ she said that she heard that the ones here were different. Less donuts. That is one of the reasons it got 3 stars. They only had 2 types of Munchkins (horrors!) and about 12 different donuts, all variations of the first. They had no butternut. Horrifying. The inside looked a lot like a Starbucks, which could be a good thing I suppose.
The prices are equal to or less than the Boston ones. $2.09 for a large iced coffee is damn good- makes the watery part almost tolerable.
It's a pet peeve that they don't know what you mean if you order your coffee regular. That means with cream and sugar. I guess here that means black. Oh well.
The server said that people ordered it as regular a lot and now she understood why they were annoyed. Thanked me for the heads up.
She called me maa'm which I will forgive bc she doesn't know that ma'am makes me feel old.
So, the 2 solid things that make Dunkies great- decent cheap coffee and about 50 different donut choices are not here, but I haven't found them at any ones in AZ yet.
I'm crossing my fingers- maybe some day a Bostonian will come out here and open one.