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  • Had 4 different TOP RATED AC companies come out to quote my new home (14 year old AC unit) for a new AC unit. Marc from Day and Night was not only 1 of the most thought, they were also the best value for my money. All of my duct work was thrashed, and needed to be replaced, also need additional vents added. They are 1 of the very few companies that will not take any money until the job is completed. NO DOWN PAYMENT, that's simply unheard of today. The team came out on time and got on started quickly. They had the whole job done within a day. Which was great! HOWEVER, we did run into some issues. The team did not have all the vent covers with them, also did not know how to install my "special" thermostat. The next day they sent out a rep to install my covers, as well as help with with some concerns I had. My living room was HOT, and I was willing to give it some time to work out the kinks. He made a couple of adjustment and was on his way. The following week another tech came out in install my ecobee thermostat, which turns out to not be installed that day. Another slip through the crack issue. The first crew did not run a new thermostat wire from the unit. Not an issue because the old thermostat was working and the house was being cooled. HOWEVER..again, I had concerns about my hot spots. Turns out the unit was only wired on the low setting (2 stage unit) so it simply could not keep up with the heat. The new tech wired on high, per my request, so I can get a feel for it working fully. Another week and they send a tech out again to set up the thermostat. Gets the new wire ran, and thermostat done within a couple of hours, and all was good. A couple of weeks later everything is done and Marc comes out to give me all my warranty info, rebates and payment. Went ahead and added the extended warranty to the unit (simplicity of having 1 company handle all my issues if U have any). Great news (I did have to tell them about my rebate i did qualify for, they thought I was not SRP), I get a $300 rebate on my new system as well. After 2 months, no rebate, so I called to get the scoop. Turns out the appropriate paperwork was not processed!!!! Great companies will fix this problem, since part of the deal with Day and Night is they handle all of this paperwork. The simply said they will cut me a check for the $300. I follow up a few days later and they were able to push the rebate through SRP. Either way is good, just now I'm 2 1/2 months farther out. I still have not received my rebate yet (as of today) and the last conversation I had with Day and Night was July 31st...... Very long review, but wanted to point out everything. Great value for my money, yes had issues, but they took every step needed to make sure I was satisfied. Now as soon as I get my $300...... Thanks again Day and Night AC Team!
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