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  • 7/26 So after writing this review yesterday, I immediately received a call from the president Chad Olsen apologizing for the situation and requested that I call him back to discuss. I did and the first words out of his mouth was an apology. We discussed my experience and he did offer some advice. He was incredibly nice, honest and he really did make it right. Some suggestions, make sure that you get an estimate for the time it would take to move and make sure you clarify any questions you may have before hand. I am changing my rating of my review all due to speaking with Chad. Customer service is what they pride themselves on and he definitely proved that. Thank you Chad for taking the time to speak with me regarding my concerns and taking care of me. 7/25 My husband found this company on Angie's list and i had also checked them out on yelp and had high hopes due to the ratings on both. The movers were supposed to be there @730AM and go to 930am. The move didn't start until 8AM, the driver was walking with a limp because of his knee. They were hustling in the very beginning but slowed down quite a bit. The hustle slowed quite a bit when it came to loading the truck. They basically unloaded the items from my onto the street before loading the truck. it took them 2hrs and 15min just to unload a 15X20 unit that my husband and i packed and they had to use the bed of my husbands truck. What would have happened if i didn't have that with me? It took them another 2hrs and 45min to put the stuff into my house. I was told that i was going to receive a call to see how the move went. (the move happened on 7/15). i didn't receive any call until Wednesday, explain to the gentlemen on the phone what I had written above and his response was "it took them 5hrs to move your stuff from a ground unit a mile away to your house?" I responded with yes and when i mentioned that they had to use the bed of my husbands truck, another pause "Wait, why did they have to use your truck? You mean to tell me that they filled our large truck and still had to use the bed of your truck?" I again respond with yes and he said "hmm, Can i call you back tomorrow (this was 7/20) after i look into this? We will make it right" Well folks, I have yet to hear anything back from them and nothing was made right. I can say that I will not be recommending this company to friends who are looking for movers.
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