If there was a way to rate each experience in the same visit separately I would do that. As a veteran shopping to pick up a few items on Memorial day I would have hope to not experience the lack of customer service I received this morning. I would not like to not ever have rude and incompetent workers, but especially not today. I arrived at the neighborhood walmart at 0640 and wanted to make a transaction from Walmart to Walmart at the customer service counter. I was told that they did not open until 0700. No worries I could pick up a few things before the store was crazy with people right. I proceed to pick up a few items. Now baking to the customer service counter were I stood there as I was not even acknowledge as two employees one appear to be a manager assisted another employee complete another translation for a customer. No problem however, a third employee then walks over and stands there looking at them (middle aged Caucasian woman who's name tag I could not see) and disregarding me standing there. I'm patient so no problem I continue then another employee who's name tag read "Blanch" came from her register (register 5) and say to me you can check out at register 5 I stated now for the second time that I'm trying to complete a Walmart to Walmart transfer. So now the third employee I spoke off above decides to say it's a form around the corner you need to fill it out. I go around the corner to fill the forms and come back. She asks what's the reference number I say excuse me she says you don't have a reference number. I ask why would if I need a reference number. She says oh you are not picking up money. I then say realize she had not listened to me the three times prior that I stated clearly I needed to send money I sing walmart to Walmart transfer. I now become frustrated because she has already displayed signs of apathy. Who comes to work first thing in the morning not wanting to do your job. I told her I had clearly stated multiple times this morning that I would like to send money using walmart to Walmart transfer and this is ridiculous to go through the extras as clearly she has not listened to anything that I was saying. She proceeds from behind the counter to retrieve a money gram form. I'm now thing is this real or is this a joke... then a sign from the heavens as now my patience is leaving and I feel myself about to tell this employee how incompetent she is and how she needs to seek other employment of she does not understand the concept of customer service as this is the customer service counter; Jessica!!!!! Thank God, Allah, Buddha and the rest for Jessica. I tell Jessica I have now tried with multiple employees to send this walmart to Walmart transfer. She immediate apologies and with 2 minutes averaging 60 seconds per transaction I required I was done. I can clearly see why Jessica is a manager. During this time Blanch co.es over and interrupts my transition to ask Jessica a question. I'm thinking this woman is the rudest person ever. I came in yesterday and tried to get a bag of ice she says oh there are no bags of ice. I walk over and yes it is for sure ice so then I have to get back in line to get one bag of I've because she failed to even check to see if it's ice. Needless to say I will never go to Blanch for any help. I watched her treat other customers well, but for whatever the reason in her eyes I was not worthy of the same respect. If I could give no stars for Blanch and the middle aged Caucasian employee I had the displeasure of encountering this morning I would for sure do that. As far as Jessica I would give her 5 stars for customer service. She was very efficient and respectful. I made sure to tell her how much I appreciated her because the employees before her lacked knowledge, customer service, and just common respect. I am a disabled veteran and this is the closet to my house so if I go out alone I come her, but I will be sure to comment every time I experience this kind of treatment. If I spend my money in a store at minimum I should receive a decent level of customer service and tell last two days the same employee "Blanch" has totally miss the mark.Thank you Jessica for your knowledge and ability to assist when your employees failed. I annoy say enough that Jessica is a 5 star manager and this store could use more employees like Jessica.
On a side note I heard a customer say happy memorial day... there is nothing happy about today I lost many fellow soldiers in battle. Some may think it's a day to be off from work and barbecue, but actually people should take a moment to remember those who serve and have served. Some paid the ultimately sacrifice and that is the purpose of this day.
Neighborhood walmart there could be a lot of more respect shown to your veterans customer despite their disability. Again this is my account of what happened to me at the neighborhood walmart this morning.