We came in and the store was packed, I assumed we would be there a long time. We were told the wait would be about 15 minutes. We waited longer than that and watched children run around the store screaming and fighting.
While we were there, we were watching the employees and how they were handing interactions with customers. We were helped by Sean, he was excellent. He was extremely professional, helping people much faster than others and very efficient. He made this experience quick and easy. While we were there he had already gotten a woman set up with a new Note and gotten my new Iphone set up with a new sim card in the time that the other 4 or 5 people on the floor were still working with the same person as they were when we came in about a half hour before. Sean is an awesome employee to have!