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  • We came for free*, however we were required to attend a 2 hour timeshare presentation!!. We were given the 1 bedroom( without the full kitchen/washer dryer). As soon as I walked into the room, my service dog Walter found some chicken bones left by the former guest( and not vacuumed up). Well, dogs will be dogs and the next thing you know, I hear crunching. I walk over and tell him to drop it. I had to stick my fingers down his throat to pull out the rest. Unfortunately, he threw up and had to go outside multiple times that night. I called down to the front desk, waited on hold for 35 minutes and security was sent up. He took pics and said 3 more people would come to the room. I asked to speak to a manager. No manager ever called me. Later that night, security saw me coming back from dinner and said he needed to come up to the room to take a report. He came up at 9pm, after I was in my PJ's. He insisted that he wait outside my door while I filled out the statement. OMG!! The next day, still not call from management. I called corporate and waited on hold 30 more min. They said a manager would call me. The front desk manager called, offered to pay Walters vet bills( no need for that, he was fine after his upset belly the night before) and that was that. The security guard yelled at me in the very dirty hallway, asking me if Walter was a service dog. I said ' of course, I already checked in and the front desk knows. I was wearing Walter's ADA ID card around my neck. I told the guard he should be more concerned about the dirty hallways. They did give us some food credit to use at the "restaurant". ( I'll review that separately). We were required to attend the presentation, but thankfully they let us out after 1 hr. I told them I'd never buy, not after this horrible experience. Our "sales" advisor tried to make me feel bad by telling me the housekeeper who did not clean the room well enough will probably be fired. Thanks dude for that. Aside from all that, the pool was nice, so was the lazy river. The bed was comfortable and the A/C in the room worked really well. Probably the best hotel A/C I've experienced in Las Vegas.
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