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  • The bikes got us around, but not the best biking / rental experience. Unlike others, I got us signed up ok, but it did take me a while to figure out the App name vs. the bike rental, but once I found the app and downloaded it, sign up went pretty smooth. The bikes themselves though felt quite unstable to me. The handlebars are too high or too out front making the front wheel feel not quite in control. (We've rented share bikes in lots of other cities, these were the worst.) I felt like every time I got on and tried to get going there was a lot of initial unstableness. At one station we accidentally tried to unlock a bike that was out of service, user error, we didn't notice the small flashing red 'out of service' light, since we were new to this rental company. But it let us pick the bike and gave us a PIN #, but then wouldn't unlock because it was broken. Why in the world do they even let you rent a broken bike? We then unlocked a working one, and took off. Of course we now had 3 bikes ticking down and we couldn't get the broken one to cancel. I had to call customer service and explain what happened and they were very nice and removed it from our account and cancelled the charge. But who likes calling customer service? Not me. Anyways - I appreciate the fact that there were / are bikes to rent, the price was good, and I liked that the lock on the wheel means you don't have to dock it. That's a cool option. It was a quicker / decent way to get around the city for short jaunts and meant we saw more then we would on foot. It just seems they could get better quality / more stable bikes, and fix the broken ones, or at the very least, change their system so you can't accidentally rent a broken bike. Finally, saw a lot of stations that had 0 to a few bikes, but then at one point saw a van re-distributing bikes to empty stations, so they're trying. I guess a wobbly bike is better then no bike!
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