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| - Update: We finally got the album, a year and a half later. And that was AFTER the first version they sent was full of pixellated images, inconsistent borders, and other mistakes that looked extremely amateur. Of the 20 pages, more than half had errors on them. And this was AFTER they claimed they thoroughly checked the photos. It was a nightmare! We waited 3 more months to get the second, corrected album. It is beautiful but we couldn't believe that after all this time, they would send the initial product in such poor condition, and then seem surprised when we pointed out all the errors! It was a terrible experience. And now, nearly two years after our wedding date, we have yet to receive the DVD slideshow we paid for as part of our $5600 package.
Original review:
A year after my wedding, I am still waiting for the album. They did a fine job of covering the wedding and taking photos.
My biggest issue is not the product. It's that they made us feel like they were doing us a favor, even though we paid nearly $6000 for our wedding pics and album, we always felt we had to be on eggshells when asking for anything. They were always very quick to respond to emails about our payments but anytime we asked about when our photos would be ready or about our album, it took days to get a response. We didn't get to see our wedding photos until about 4 months after they were taken. They told us it would take 6-8 weeks.
NONE of our other wedding vendors was anything like this. Everyone else was extremely professional and responded to everything in a timely fashion and always treated us respectfully.
The album creation process was a nightmare. The first version looked like a high school yearbook. It was very cut and paste. There were cut - off faces and repeated photos. We felt like very little time was put into it. Of course we didn't want to anger the people designing our book, so we complimented some of the layering effects on the pages and requested more pages like that. That's when they told us those pages were the work of a designer they 'outsourced' to. That was fine, but then they told us if we wanted changes, we would have to pay more so they could pay the designer! That was a total surprise, not stated in our contract, and very frustrating since we'd already paid $5600, in full, by the date of our wedding months earlier. We ended up paying more to get our album, we had no choice!
Bottom line--Heather is the wife, very nice lady who was polite and kind to our families at the wedding. Gino seemed to be more focused on their business of teaching other photogs to shoot weddings, rather than focusing on the weddings of their clients. I wish I would've followed my gut instincts when Gino seemed persnickety to begin with. Would've saved us a lot of time and drama. (BTW, Gino refused to show us an example of a wedding he shot from start to finish, which was standard procedure among every other photographer we contacted. Brides: It's good to ask to see that because you get a better sense of the photographer's style and how they capture things throughout your whole wedding day, not just a collection of greatest hits from different weddings. Also, be sure to ask about album design, who does it, and any hidden charges down the line.)
P.S. Gino called me everything from "bridezilla" to "she didn't like us because we weren't Chinese" (I'm not Chinese) after I posted my review. But let me reiterate, the photos were beautiful, Heather was very nice, it's just that we felt pretty beleaguered during the album design and we hope SBP takes greater care in the future and learns from the experience just like we did.
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