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  • Great pizza! Pity about everything leading up to actually getting the pizza. Placed the order on Justeat.ca and confirmation stated the pizza would be delivered in 40 minutes. 10 minutes later a rude staff member from the Queen Street location advised that they didn't have one of my requested topping and what did I want instead (the lack of topping choices also is disappointing), I obviously wasn't deciding fast enough and when I consulted my other half on his preference, sighing ensued. Once I decided she briefly mentioned that my order would be delivered at 8:55 and not 8:20 as my confirmation advised. Upon investigation it appears that the restaurant can move back the delivery time if they are busy. At 9:15 I still hadn't received the pizza and rang the restaurant to find out that they "misplaced" the docket and forgot about my order. This staff member (not the earlier female staff member) was very apologetic and said they would rush the order and get the pizza to me in the next 15 minutes- which they did. They also offered a free pizza the next time I order. The pizza was amazing I just wish it wasn't so late as we literally shared one slice and had the rest the next day as it was just too late! Really hope the next time is a better experience. Have to mention that Justeat.ca provided excellent customer service and even followed up with me a couple of days later to find out how it all ended and if there was anything they could do to!
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