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  • Probably one of the most disfunctional experiences that I've had at a fast food/cook to order joint in a long time. Went in for dinner on a date night. Business was apparently good becuase there were barely any tables. We were seated right away. Looked around the restaurant and there were like 4-5 tables that needed to be bussed. (Great first impression). Waitress came by and took our orders. We ordered drinks and food at the same time so that we could get out in time for the movie. We waited...and waited...and waited. Watched food coming outnof the kitchen. Others that came after us were being served. 2 waitresses came by and filled our drinks and kept reassuring us that our food would be there shortly. Well, shortly never came. 45 minutes after we ordered,....still no food....and we missed the movie we had planned to attend. We finally got up and walked out. On the way out, I heard one of the servers yell to the manager "Table 13 is walking out". Obviously they didnt care. No one tried to stop us, apologize, or offer anything to make it right for us. Steak and Shake was a real disappointment. We ended up going next door to Zaxbys and had our food within 10 minutes. What a waste of time.
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