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| - Dear Manager/Owner or whoever is concerned overall about this establishment,
When you read past reviews about negative customer service experience, BELIEVE them! That is why I write this post today.
Last night was our FIRST time visiting your location. The food was delicious, the atmosphere, menu and prices rocked HOWEVER, the Slooooooow, inattentive and sub-par service may prevent future visits.
My first impression: On all doors you state "no smoking" even on the patio. Then why were there guys smoking and constantly blocking the walkways while the staff DID NOTHING? My grandson has asthma, at least the smoke wasn't blowing our way. Maybe because the young female waitstaff were too busy chit chatting with the smokers and taking "selfies" with guys out on the patio. (can't help but wonder if "their tables" were experiencing really slooooow service). It appeared to me as though " The Inmates are Running the Asylum" ....In other words....the "young pretty girls" are allowing unprofessional behaviors to continue to the point of acceptance.
Second: While trying to enjoy our dinner, a table of 4 absolutely inconsiderate women who absolutely SHOULD NOT HAVE BEEN ALLOWED TO MULTIPLY just let their annoying 8+ brats to run wild all over the patio area and parking lot. This only made our visit even worse. If these gals are regulars....you can have them, I won't be back for that torture.
Overall, the service was incredibly SLOW and not very attentive. I had to get up from my table to hunt down to to go boxes, looking for our girl to get the tab ( and Yes we could have walked right without paying because she TOOK SO DAMN LONG, but that is not who I am) I waited way too long for another beer...by then I told her don't worry, just get my bill please.
My advise...GET RID OF ALL THE HIGH SCHOOL junior and seniors and get some PROFESSIONAL wait staff!!! Customers do not want to wait for them to finish their gab session to get a beer refill or their bill. Hell, next time....I'll just order and LEAVE because no one checks in or pay any attention to you!!!!
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