Senior Citizen overcharged for off the shelf Superfeet insoles!
After two appointments, Dr. Politz suggested my boyfriend buy Superfeet Delux Insoles for $70.00. At no point in time did she mention that the Retail Price is only $29.95 (Superfeet website, Amazon, Nordstrom to name a few). However, she does take the time (more than once) to pat herself on the back for what a terrific job she is doing.
Upon learning that we were overcharged $40.00 for the insole I called the office asking them to refund the difference or to allow us to return them. The Doctor refused to refund the difference and would not allow us to return them. Her office manager said that they do not make enough money on insurance so they charge more for the insoles. Wow. They were not custom fitted insoles, just insoles that you can buy at the Mall or online. The Dr. pulled them out of the box and stuck them in the shoe. No modification was done. The office manager said that it was not a big enough deal to ague about. I told her that overcharging Senior Citizens was a big enough deal to argue about. But they don't care.
What a shame that you go to a Doctor trusting that the right thing will be done, only to find that your insurance was billed for the visit (I assume the maximum) and they felt the need to charge a Senior Citizen $70.00 for a $29.95 product.
Pitiful. Horrible customer service. I wish we had not gone there.