Just to set the record straight, Mr. Adam's posts my name on his comments (without my permission) regarding my review due to the fact I had completed the demographics on his work order before I left. I have, as most of you have, signed work orders to have services completed. The chaos came from no one knowing why I was present nor what work was to be done despite my thirty minute call and scheduled appointment, as you pointed out. My cell phone was ringing as my ride was calling to pick me up at the shop so I could leave my vehicle. If you need a good laugh check out the sudden plethora of good reviews after I posted. Mr. Adams may have a great product, I don't know, I'm just sharing my experience. A simple apology would have sufficed but that is not in the Adam's customer relations handbook.