One star because zero is not available. $75 deductible and they want to install a "builder's grade" toilet tank that is somehow cracked. This is in a custom home and the unit would stick out like a sore thumb. My choices are to accept this, or pay $150 to match what I currently have, increasing my out of pocket to $225, more than the retail cost of the tank and the hose to connect it, which takes under 15 minutes, even for me.
Not to mention that it's been a week, and I've had to call them twice because they simply don't call back as they say they will, eating up (an average of 20 minutes per call including waiting time on Muzak).
Unacceptable... move in a different direction! Don't pay for this lack of service and failure to follow through.