I have never regreted moving in with a property managment company as much as I have with Invitation Homes. The manager (Marshal) was 20 minutes late to the move in inspection. And he also disappeared after the first day of the lease. Maintenance never came by to fix any issues pointed out in the move in inspection. The house had no window screens and maintenance refused to fix it. I called customer service and their maintenance department countless times as well as asked for a manager and the issue was never resolved. When ever i asked for a manager none were ever available. I was promised more than once that i would receive a call from a manager. It never happened. I tried emailing my frustrations to the company but they just told me to call their customer service number.
We were late one month on rent due to a deposit not going through in time at my bank. I tried to make the payment over the phone and they would not accept my routing and account number. They wanted a money order. I told them i haf to work and wouldn't be able to do the money order untill the next day. The customer service representative said that it would be fine and i would get any additional penalties. I ead charged an additional $90 fee for making the money order payment the next day. They refused to refund the fee.
Moving out was a nightmare. I moved out in December and Im still dealing with the companies errors. I requested to be present at the move out inspection. They ignored that request. It took me two months of calling customer service to finally get a hold of the maintenance manager who takes a week to respond to any emails or phone calls. They are trying to charge me for damage to the property that was pre existing upon move in. They are claiming the carpet was not properly cleaned even though we paid to have it steam cleaned. They had it steam cleaned again and sent us the bill. They cant even give proper explanations for the charges they sent me. Its very vauge and sketchy.
Its just awful. My advice it to avoid this place at all costs!! They are terrible.