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  • It's been a long time since the Mr. and Mrs. last ate at McD's due to falling quality, indifferent service, and unhygienic appearance of other McD stores. Tonight as the Mr. and Mrs. were out and about, the 413 Tyvola Rd, Charlotte NC, store was the closest eatery on our route. We hesitantly decided to dine there. When the Mrs. informed Kayla at the register that this was our first time at their store and that we had had unpleasant food experiences at other McD's, she took ownership of our present order. She asked us what we wanted and how we wanted it. She made sure everything was fresh and tasty. Wow! We were so happy with Kayla's excellent customer service and the tasty meals. The Mrs. would like to say that the store was neat and tidy, as was the women's restroom. Thanks to Kayla for being so accommodating and for making this experience at this McD so pleasant! This might have been a 4-star review, but Kayla's intervention in our food preparation certainly merits that 5th star. The Mrs. recommends this locale only.
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