We arrived close to them closing. While we waited over 10 minutes in the drive thru. The girls were playing with each other's hair , the guy making the milk shake entertained us with rubbing his butt against the cashier. I never was given a receipt for my credit card sale. All the while the manager is sitting outside shooting the breeze with another employee. The good part about the visit the cashier apologized for the delay. It took the same amount of time to order as it does to sit inside a wait. Hopefully they will improve their processes.