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  • I can't say enough good things about the experience I had at this location. From the greeting we received from DircĂ© when we came in to the check out during payment we got from Crystal when we picked up our vehicle; it was 5 star treatment. Our old toyota Minivan was making a horrible noise after getting some new tires put on it. Sounded like a plane taking off!!! I knew the problems were more substantial. Than a bad tire mounting or balancing issue. Sure enough, Brett, our very personable and considerate mechanic gave our car the full Sherlock Holmes treatment and quickly had a full breakdown of everything that we needed to get fixed. He explained it all showing us exactly what the issues were and prioritizing them in terms of necessity and urgency. He was clear and direct. Turns out we needed all new breaks in the front, new bearings and had been driving around with 25% breaking power! Super dangerous. Likewise, when we went back into the lobby to get the numbers; DircĂ© was excellent. She showed us what the costs would be and gave up multiple options as far as what needed immediate attention versus what could be delayed. In the end, we chose to do the works and pay for the peace of mind. Knowing that we would be driving away in a safe vehicle for all of our kids and their friends. Could we have gone with the diagnosis to a cheaper mechanic? Possibly. But Pep boys offers a nationwide warranty on their work and the small amount we might save today could potentially become a big headache in 30 days if anything goes wrong and you need to address it with a one -off mechanic. They even ordered us a Lyft ride home while they did the repairs (It took a full day to complete). When the vehicle was ready and tested, they called us to come pick it up. Crystal greeted us and made sure we were well taken care of. In short, One of the best experiences I've had in any repair shop. No one likes spending money on car repair. It's always way more than you want to spend. And it can be a huge headache trying to wrap your head around what the work is that needs to be done. These guys make it painless. Or as at least as painless as dropping hundreds of dollars can be. Thank you for your stellar performance today and getting us back to our family vacation as quickly as possible. 5 - Stars all the way!
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