Left a bike for repair the 2nd week in June for pick-up the first week in July cause I was gonna be out of town. Bike was not ready three weeks later. Never got a call, never got an e-mail. Then when I did pick it up two days later, the rear brakes were defective. Now, they may have been before (although I never noticed it) but obvious that no one test rode it. They essentially sent me out on a bike that was dangerous to ride. They did repair brake while I waited for 40 more minutes. Worst repair of a bike I have ever had - and I am an avid rider.