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| - First of all, I don't know how all these good reviews can exist. My experience was a combination of all the bad reviews below. Starting with the fact that it cost $75 for two "premium" seat tickets and two drinks. That in itself should stop you right here. We were given a $75 gift card and on arrival paid for our tickets, went to the bar and ordered one drink and one beer, added $1 cash to the card and it was gone.
Quite a while after being seated we ordered another drink and appetizers for our dinner. (Interestingly, at 7:30 on a Saturday night they were out of their most popular and advertised item on the menu.) Shortly our drinks were brought to us along with glasses of water. These "premium" seats are like a big upholstered block, with a little tray that swings out in front of you. My tray was sloped so, since our server never returned, and the condensation on the tray caused the glasses to slide across it, I spent the entire movie juggling glasses. And because she never took our glasses away, we couldn't move our trays and therefore couldn't move around in the "premium" seats to get comfortable. Also, good luck trying to recline one of these with the tray in front of you full of dirty dishes.
We watched all the people around us getting served by other waiters and pretty soon the lights went down and the movie started and people were still getting served but ours never returned. More than halfway through the movie, she appeared and asked if we'd like anything else and I told her no, and I didn't want the food we never got charged to our credit card. She was shocked (although it was HER job) and she wanted to put the order in then which was ridiculous. Note too that this setup does not have buttons in the seats to call for service such as at the Esplanade. When leaving, my husband was asked how everything was and he asked for a manager, who of course apologized and asked for my email address so he could send us two free tickets. He even repeated what I wrote down so I know he got the correct address. Well here it is a week and a half later and imagine, no free tickets in the mail.
Today I called and asked to speak to a manager, before writing this review, and after holding for 10 minutes, the girl came back and said no one was available to talk with me. I think there is the problem with iPic; no one is ever available.
Bottom line: Save a lot of money and go to any Harkins Theater or the Esplanade dinner theater. I don't even remember what movie I saw here because I was so busy tending to what they were supposed to be doing. Big waste of a night and money.
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