We were pretty impressed with the room and overall layout of the hotel. We asked for late checkout at Noon the night before and as we were leaving, we were commenting about how we would return..
Until...Check-out time is 11 am, the housekeeper started banging on the door at 11:05, and proceeded to come into the room. I had just gotten out of the shower and was trying my best to close the door and tell her we had late checkout. She said I did not and had to leave.
Two minutes later the housekeeper called me to tell me she verified I did not have late checkout and shouted at me, saying I was being charged and then slammed the phone.
Housekeepers calling guests about charges??
We spent a majority of the hour talking to various managers from different departments, repeating the story about 20 times with no outcomes.
The hotel was not willing to support us, demanding we leave at 1 pm and said they would "look into the incident".
I have never experienced a security breach from a hotel like this before, and intend to take this to a higher level. We called the Director of Hotel. Operations, Paulo D and have not heard from him several days later. We have yet to receive an apology.