So I am specifically speaking the their hair salon service in Summerlin. Before coming into the salon I had a balayage that started neutral and turned gold and somewhat brassy looking (as they do). But this time I completely submitted myself to the hair pro, Rene. All I said was, make it look good and healthy. I was feeling bold. She perfectly matched my roots to my natural hair color, completely softened my bayalage to something that looked more sun-kissed to my natural dark brown state, and was conservative about cutting off the dead ends. Really sweet personality and I think she did a great job with trying to make my hair fit me personally... not the cookie cutter look that's going around. Will go back.