Update: I called back the next morning and got in with Katie B. She did an excellent job communicating and was able to mostly fix the previous disaster. She had a deft touch and got the color correction and styling done in less than 90min. I will be back for Katie B.
I called and asked for an experienced stylist for a full foil as I don't have time to do touch-ups and fixes. I ended up with a girl that had only started last week, but was assured by the receptionist that she knew what she was doing with color. The stylist was nice enough, but obviously didn't listen to a word I said. I gave her a color range and said I wanted to stay between those two shades but mostly lighter and I had a very tender scalp. Not only did she pull out my hair, when I specifically asked her not to comb my hair wet - she argued with me. She ripped my hair out during the shampoo process - while apologizing - and took over 2.5hrs to get my hair to the semi-damp stage (not dry and no style). As I was running late I didn't have time to look it over carefully until after work. Now that I have been able to see it dry and in the light, it is terrible!! Its red with 3 highlights stuck on each side of my head, bleed marks, and most of the streaks start an inch+ away from my scalp!!! (Btw my natural color hair is honey blonde, not red!) The receptionists didn't ask if I was satisfied, just took my money and asked if I wanted to leave a tip. I called back tonight and left a message asking for someone to call me back tomorrow. We shall see. $80 totally down the toilet.