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  • Thought we would give it one last shot since it's conveniently close to the house. Well, no luck. Hate to downgrade to one star, but unfortunately, there's nothing redeeming happening here. The waitress came out and served my cone with everything dripping out of it. What a mess. My husbands cup had ice cream all over the outside. She handed it to him and made a comment on how dirty it was but didn't think to wipe it off or even give him a napkin. He asked for one, but of course, she had none. 5 minutes later she comes back with ONE napkin for him to wipe the melted ice cream off of everything. And, we still didn't have the cup of ice cream for the dog at this point. The waitress told us they ran out of ice cream. They never mentioned anything until after we had already paid, of course. How on earth does an ice cream shop run out of vanilla ice cream? This is after we we're told, while ordering, that they were out of Reese's. She said it would be 5-10 minutes (shocking). So, there we were with two ice cream treats melting for 10 minutes while we waited for the third. I would have asked for them to remake the prior two due to the melting, but that would have been a fiasco. Gave it another try and it was an epic fail. NEVER again, Sonic. Time for a complete staff overhaul in this place. Please do yourselves a favor and get someone in there that can run the place somewhere besides into the ground.
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