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  • What happened? I hate writing bad reviews more than anything because I love promoting local business. I hate writing bad reviews for restaurants I've previously had amazing experiences at even more. To say the least, customer service here, at least last night, was horrendous. We arrived at peak dining hours--around 6:30, and knew we wouldn't be able to glide right in to a table so a wait was understandable. The first hostess was friendly enough and told us it would be about an hour and a half to two hour wait. We ordered drinks from the bar (really good!) the el diablo and the beer shandy and snagged seats at the outdoor bar. The bartender was a little arrogant and sarcastic which could definitely put some patrons off, but whatever, I had a good drink and can handle some snarky comments. What killed me was when I went to check on our position in the line around 8:30. I walked up and all three hostesses were standing there talking and acted like I was intruding in on their conversation. She told me it would be another forty five minutes to an hour. Hadn't we already been sitting and waiting for 2 hours? I was annoyed and put off by this. We decided to leave the bar and stand in the lobby. To my distaste I watched as the main hostess greeted three men and when they asked how long the wait would be she responded "everyone is canceling, it shouldn't take long". I get it. Young hostesses want to flirt with cute guys, but c'mon. Customers are standing right in front of you that have been for much longer than "it won't take long". Finally seated at 9pm. The food was delicious and our waitress was speedy and friendly. What a shame that I left with a bad taste in my mouth, and an even bigger shame for my friend that I brought who had never been here before. Not a great first impression for her.
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