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| - Reflecting back on my visit here a few months ago, with a unbiased neutral mind, my experience here was been THE worst of my life.
Went in on a Friday night with a group of 5 after seeing an advertised special of 14.99 all you can eat sushi.
When we got there, it was fairly empty but we weren't seated for about 15 minutes, for no given reason at all. After being seated, we sat for another 10 minutes after our waitress disappeared, without any notice or even leaving of any menus at all. When she came back to fianlly take our drink orders, she told us that the tiny piece of paper in the plastic display was the menu. It was then we foud out that the special 14.99 menu was limited to about 6-7 different items from the very basic nigiri (salmon, tuna, shrimp) to a few plain, unoriginal rolls (California, phill, spicy tuna). No appetizers, no included drinks, just those. Dissatisfied and irritated already, I asked to see a regular menu becuase I wasn't feeeling for any of those, she snarled and said "no a.y.c.e. on the full menu, you have to pay full price." I didn't ask for the prices, I asked for the menu. Her farfetched assumption that we were cheap was very insulting. We shouldve left then, but we didn't.
There was a selection of happy hour cocktails and mixed drinks that we ordered some of which never arrived at all. Some chose to order off the regular menu, some chose the AYCE and one, so turned off by the way things were going simply didn't want to eat anything.
The food came out extremely slowly for the AYCE, often all on one big plate, left for us to divide them across the table in confusion. The sushi was very very mediocre, need I say I've had some better prepackaged supermarket brands. Nigiri had too much rice, sushi rice being too cold and lacking vinegar and the fish being hardly fresh. The rolls were not bad nor great, just.. Boring.
During the entire time our party was dining, we didn't recieve one polite gesture from the waitress, or even the bussers.
The tipping point of the whole night was at the end. After asking for the bill, which was a difficult task simply because we could barely get a hold of our server, she delivered it and vanished once more. Ahh, the problems arose. We were grossly overcharged. She charged us for 6 AYCE's and all the cocktails we ordered were full price. When we asked her about it, she claimed that the non-ayce patrons ate fron the ayce's plate. That was not the case, trust me, I hardly doubt they were dying to sneak a bite of a California roll. She insisted that was the case and even started to argue. Also when asked about the drinks, she said that we ordered them after the happy hour time, when in reality the fact that we got our drinks 30 minutes after we ordered them due to the entire staffs negligence was probably why she thought we ordered them late. Also and the kicker? There was a crazy, "$5 service charge" added to every single AYCE dinner patron, which brought the actual price of it to 19.99 per person. Never in my life had I heard of hidden fees at a restaraunt. Cars and homes? I understand. Dinner? are you kidding me?
Our entire party furious, we spoke with the manager explaining the entire situation, and the most he did was take off all the mistakes, even still that was only done because of us claiming we wouldn't pay if it was corrected.
To further rate this place, I'll do it on a rubric based out of 100 points.
Food Speed: 30/100
Food Quality: 50/100
Service: 0/100
Decor: 65/100
Price: 40/100
Avoid, avoid, avoid. Service here is what kills it, and I know it wasn't just a bad day or just that particular waitress because I work at the starbucks in the same plaza ad see them regularly. Most of the staff is extremely rude and snobby.
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