I come here every Tuesday and Thursday to do homework and enjoy some coffee. Today I was in a rush so I went to the drive-through. They were out of my favorite drink, so I ordered my second favorite, a chai tea latte. However when I started to drive away I didn't smell a chai tea latte, I smelt black coffee. So I had to take it back inside and ask them to exchange it. I didn't get a sorry or anything. They acted like it was my fault and were extremely rude about it. The customer service here has never been great but it was always convenient. I don't think I'll be going there any longer.