I have given this place so many chances. Tonight I met my friends at 5, ordered drinks then food but we never got our dinners! People around us were seated later and got their meals, but while we got drink re-fills, still no food. Got up from table and asked the waitress (who was now avoiding us) what was going on and she said she had asked the kitchen 3 times for our food. Still no dinner so we walked out at 6:35. Told the man at front desk about our experience and he asked where we sitting ( the pavilion) and he said
" not my jurisdiction, but sorry" ! ??
I have had issues every time I have been here. The first time I brought clients here and called ahead for reservations and was told they didn't take them. When we arrived all the nice tables were reserved! Next I called for reservations and asked NOT to be seated in the pavilion. I was seated in the pavilion. Last Feb I went with family on a very chilly night that was very slow and the waiter just got lost and didn't bring our bill. We were freezing and wanted to leave. Had to track him down. He was shooting the sh*t in the kitchen and forgot about us.
This place has GORGEOUS views ( the reason for the 2 stars) and ok food, but zero, zero management. I live here year round and this is ongoing. Not sure I will return at this point and I for sure will not bring a business client here. A real shame for such a beautiful spot