Good news or bad news first?
Ok, the good.
-Reasonable prices (Mon-Wed has burger specials)
-Generous portions (at least 2 servings of fries came with the burger)
-Pleasantly surprised by the quality of the décor. Nice floors, lighting etc.
The bad?
The short of it = the service was below par.
-Drinks took a long, long time. After being seated by the person who ended up being my waitress, I waited a couple of minutes for her to come back with my drink. A water refill took 3-5 minutes after it was dry and I had to remind her at that point that I also ordered a coke.
-I asked for no tomatoes or onions and both came with my burger.
-Follow-up was lacking. She did not come back to check on my food after delivering it until I was nearly done with my meal (she did get to eat her lunch in the meantime!).
All of this with 2 servers and 5 tables. I really would like for this place to succeed. It's right around the corner from my house and I was pleased with a number of things, but with service like this, its hard to give a good rating.